Refund and Returns Policy

Returns & Refunds Policy for cartopiaproducts.com

Eligibility:
- To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
Initiating a Return:
- Contact our customer service team at [customer service email/phone] within number of days of receiving the product to initiate the return process.
Return Authorization:
- A return authorization (RA) number may be issued for your return. Please include this number with your returned item.
Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Timing:
- Refunds may take 10-30 days to be processed and reflected in your account. The processing time may vary depending on your payment provider.
Exclusions:
- Certain items are non-returnable, such as [list any exclusions, e.g., gift cards, personalized items, etc.].

Product Exchange:
- If you received a defective or damaged item and need to exchange it for the same item, contact us to arrange an exchange.

Reporting Damage:
- If you receive a damaged or defective item, contact us within 07 days of receiving the product with clear photos of the damaged or defective item.
Replacement:
- We will evaluate the issue and, if eligible, provide a replacement or offer a refund.

Cancellation Policy:
- Orders may be canceled within 07 of purchase. Once an order is processed and shipped, it cannot be canceled.

If you have any questions about our Returns & Refunds Policy, you can contact us at:

cartopiaproducts.com
Address: 21851 Knobhill Pl, Ashburn, Virginia 20148
Phone: +1 (703) 649-1615
Email: info@cartopiaproducts.com